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Feedback and reviews

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I don’t know about you, but I’ve got a bit tired with companies who pester me for reviews and feedback. I understand why it’s important to them, but I find it annoying when I get emails saying “How do you like your new 10mm self-tapping screw?” “How did we do with your query to our help desk?” or “Click here to provide feedback on your insurance renewal experience.” Here’s a genuine one from today:-

Standard eBay product review request for feedback

All of this makes me reluctant to ask our customers for feedback and reviews on their fireworks. I’d prefer their comments to be unsolicited and genuine.

So some of the things that people have said to us this year, by email, in person, by text or carrier pigeon are all the more pleasing…

“Thank you so much. Even better than last year.”

“Brilliant. I really appreciated your advice and the free delivery.”

“Fabulous. Best ever.”

“We’ll be in touch for our New Year fireworks.”

“I really like doing business with you.”

“You guys really know what you are doing. Thanks so much.”

“The products are so much better than the ones we’ve bought before from *******”

“Excellent service”

“Blimey, that was quick!”

And I can relate to this one which has just come in… “Would love to give you a glowing review but regrettably we are not on Facebook.”

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